Booking and minimum hours
- Standard cleans have a minimum booking of 2 hours.
- Deep cleans are priced individually and discussed prior to booking.
- On completion of the clean, I will ask you to do a walkthrough of the areas cleaned to ensure you are satisfied with the service provided. If there are any concerns, this is the time to raise them so they can be addressed immediately where possible. Once I have left the property, the clean will be considered complete and satisfactory.
- If a walkthrough is declined or not possible, I am happy to send photos. The clean will also be considered satisfactory upon my departure.
Payment
- Payment is required within 24 hours of the invoice being issued.
- Cash payments must be made upon completion of the clean.
Cancelling and rescheduling
- If you need to cancel or reschedule your booking, please give 24 or more hours notice.
- Any bookings cancelled with less than 24 hours notice will be subject to a 50% cancellation fee.
Illness and hygiene
- If a member of the household is unwell with a contagious illness (Covid, sickness, diarrhoea, flu, etc.), please let me know as soon as possible. For everyone's safety, the clean may need to be rescheduled.
- If upon arrival I become aware of any illness that has not been disclosed, I reserve the right to leave and the clean may still be chargeable.
- Illness cancellations will always be handled with understanding from both sides.
Deep clean conditions
- A deep cleaning quote is based on the honest information you supply. If upon arrival the job is significantly heavier than expected, this will be discussed before continuing and may require a revised quote.
- Any additional jobs required must be discussed during the initial booking, not on the day of the clean.
Standard cleans: what is included
- Standard cleans do not include heavy limescale removal, internal cupboards, walls, ceilings, interior windows, oven cleans, or deep clean detailing unless agreed in advance.
- Any additional jobs required must be discussed during the initial booking, not on the day of the clean.
Access and arrival
- Please ensure access is available at the agreed time.
- If I am unable to access the property, the clean may be cancelled and charged accordingly.
Pets
- I am a pet-friendly cleaner, but for the safety of your pets please ensure they are secure and comfortable while cleaning takes place.
- I cannot be held responsible for pets escaping if they are not secured upon my arrival.
Damages and breakages
- Every care is taken during cleaning. Any accidental damages or breakages will be reported immediately.
- Please ensure I am made aware of any existing breakages or damages before I start cleaning, to ensure no further damage occurs.
Health and safety
- I bring my own products and equipment. If there are any allergies in the household, please ensure I am made aware before the clean.
- For health and safety reasons, I am unable to carry out tasks that involve heavy lifting, unsafe working conditions, or any activity that may pose a risk to myself or others.
- Please ensure floors are clear, fragile items are moved, and any potentially hazardous objects are put away prior to the clean.
- I will not handle or clean around needles, drug paraphernalia, bodily fluids beyond normal household use, or any illegal substances.
- If a property is deemed unsafe upon arrival, I reserve the right to leave and the clean may still be chargeable.
Termination
- The client may terminate the agreement at any time by providing a minimum of 14 days written notice.
- Any scheduled cleans within the 14 days are still payable unless agreed otherwise by Fresh Starts with Holly.
- Fresh Starts with Holly reserves the right to terminate services with immediate effect in cases of unsafe working conditions, repeat late payments, abuse, or inappropriate behaviour.
Questions?
If you have any questions about these terms, please get in touch: